Telco Independent Consulting Blog

What is a business inbound number? An inbound number is a virtual business number that is used exclusively to receive and manage your incoming calls. Calls made to your inbound number can be redirected to your preferred answerpoint, such as your mobile, office phone or even a professional answering service. The most common inbound numbers are 1300 numbers, 1800 numbers and 13 numbers. Smartnumbers or Phone Words are also inbound numbers that gives you flexibility and control over your incoming business calls. Why choose an inbound number Inbound numbers such as 1300 or 1800 numbers can serve as a great business tool. Not only do they make your business look more professional to prospective customers, they offer far more flexibility and portability over a standard business phone number because they are not tied to a fixed landline or location. What is the difference? 1300 NUMBER 1300 numbers are the most popular form of national business phone number, and for good...

The NBN™ is a complex beast. Not all NBN™ providers are equal, the download speeds and the overall service you get heavily depend on who you sign up with. Are you planning on migrating your business to the NBN™? An NBN™ 100 plan on one provider, say Telstra, won’t be identical to an NBN™ 100 plan on Optus, even though they’re technically the same product. The way NBN™ providers buy capacity from NBN™ means there can be quite a bit of variance in peak hour speeds from one provider to another. As of December 2018 there were over 100 NBN™ providers for business and many of these wholesale in turn to even more providers such as IT companies (Managed Service Providers, MSP), so which one is the best for YOUR business?           10MATES           1300EASYISP           2EASY TELECOM           AAPT           AARNET (FOR EDUCATION AND RESEARCH PURPOS...

March iiNet and Internode are the latest telcos to refund customers for slow NBN April Vocus Communications fails to offload New Zealand business Kogan opens home broadband business with NBN plans from Vodafone Optus takes down job ad seeking "Anglo Saxon" applicants May Telstra takes Optus to court over "Empires end" advertising campaign Optus takes Telstra to court over unlimited data advertisements Optus fined $1.5 million over NBN migrations Virgin Mobile to shut down in Australia, with up to 200 jobs at stake June Telstra to axe at least 8000 jobs, reorganise management in major overhaul Macquarie Telecom forges new $100 million deal with NBN Co for direct wholesale access August Optus to cut 840 jobs TPG, Vodafone Australia to merge in bid to compete against Telstra, Optus October Telstra failed to connect 1400 Triple Zero calls: ACMA Telstra shareholders vote down executive pay Optus, Telstra, TPG publish...

Telco outages  happen literally hundreds of times each month in Australia. At one stage or another, your business will be unlucky enough to find itself in the midst of an unplanned outage. How did this outage happen, what caused it? Good questions, however, while you are thinking those questions, the real question is: How is it affecting your bottom line, and when will it be fixed? Do you KNOW your service level agreements (SLA) for your services? In reality, the outage is caused by some unknown factor and completely outside your control, so how does that affect the SLA clause in your contract? In fact, there are many causes of telco outages ranging from faulty equipment in data centers, telecom exchanges or simply environmental issues such as floods or cable cuts. Cost of Downtime: Calculating it Yourself How much do you lose from unexpected downtime of your telco services? The simplest way to calculate potential revenue losses during an outag...